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Term Conditions

THESE TERMS AND CONDITIONS ARE EFFECTIVE FROM 25 March 2025 (UPDATED SINCE 01 January 2025)

1.BOOKING FEE & PAYMENTS

To secure the photography services of Focus Photography, the client is required to pay a non-refundable booking fee (also referred to as a retainer or deposit) of 50% upon agreed this term & conditions. This booking fee will be applied toward the total cost of the photography package.

If the client chooses to make the payment via PayPal, all charges levied by PayPal must be included along with the booking fee . It is the client’s responsibility to ensure that the full amount, inclusive of any transaction fees, is received by Focus Photography.

The remaining balance of the contract is due as follows:
The full remaining balance is due 3 days prior to the wedding or photoshoot date.
All payments must be made via Paypal, bank transfer, credit card, etc..
Failure to make payments by the specified due dates may result in the cancellation of services, and the booking fee will be forfeited.

2.Delivery Time & Method

The delivery timeline will begin once the client has completed and submitted all required selections, including photo choices and/or the music list for the video.

High Season Notice:
Please note that during high season (August to December), delivery times may be slightly extended due to the high volume of weddings and post-production work. We always prioritize quality over speed and will keep couples informed throughout the editing process.

3.Cancellation Policy

In the event that the client cancels the photography services, any retainer or deposit paid is non-refundable and will be retained by Focus Photography as compensation for reserving the date and declining other potential bookings. Additionally, if the cancellation occurs within 10 days of the scheduled wedding, photoshoot date, the client will be responsible for paying a cancellation fee equivalent to 15% of the total contract value. This fee accounts for the time, resources, and opportunities lost due to the late cancellation.
No refunds or credits will be issued for any reason after the retainer or deposit has been paid.

4.Photo & Video Style and Editing

Every wedding videographer has a unique style and approach to capturing and editing wedding photos & footage. While you may have specific preferences, it’s important to note that the final video style is subject to the footage obtained and the video editor’s artistic discretion.

Editing Limitations: Our editing process focuses on professional color correction, retouching, and enhancing the natural beauty of the footage. Requests for excessive alterations, such as significant body modifications (e.g., slimming, reshaping), are not included in our standard editing services.

Editing Style: The video editing style will be based on the creative vision and professional expertise of our team, incorporating cinematic techniques, color grading, pacing, and storytelling that align with industry standards. While we welcome client preferences, the final editing approach remains at the discretion of our team to ensure a cohesive and high-quality production

Revisions: One (1) round of minor revisions is included to address reasonable client feedback, such as small adjustments to pacing, transitions, or music selection (if applicable). Any additional revisions or major alterations beyond the initial request will be subject to additional fees.

Creative Control: While we value client input, excessive creative control, such as dictating every editing decision, frame-by-frame changes, or overriding professional judgment, may compromise the integrity of the final product. Clients are encouraged to trust our expertise for the best possible outcome.

All revision requests must be submitted within 10 days of receiving the initial edit. Any requests beyond this period may require additional charges or may not be accommodated.

5.POSTPONEMENT & COVID – 19 RESTRICTIONS

Should the Client need to postpone their wedding to a later date, the Client should liaise with the Photographer about the potential new date/s to check their availability before booking a final date with the venue to avoid losing the Photographer. If the Photographer is unavailable on the new date, the retainer fee will not be refunded and the Photographer will find an associate to photograph the event on their behalf. The photographer will then edit the associate photographer images in their own editing style and deliver the images themselves. Postponements made NOT in conjunction with COVID-19 will incur a postponement fee of $150.

6.FOOD AND REFRESHMENTS

Where the Photographer/s will work 10+ hours during the working day (travel time, on-site attendance etc), carrying heavy camera equipment and walking on average 6-8 miles during the day the Client agrees to pay for the Photographer/s to have a hot meal during the day. Provision must be made with your venue or caterers to provide the photographer/s with a hot meal as soon as possible during the wedding breakfast (this is not usually taken with your guests as the photographer has other important duties to perform during this period and usually takes this time to rest). Where coverage includes up to mid-evening then a second light meal should be available. Where coverage has been agreed to include a second photographer then the same conditions apply to this individual. Where provision is not made the photographer reserves the right to take appropriate rest, food and drink breaks as when required throughout the day. Please note this may impact your wedding photography coverage.


Please be aware this does not apply if the Client has booked the Photographer/s for less than 6 hours using the hourly rate system.

7.DISPLAY & MODEL RELEASE:

The Client hereby assigns the Photographer the irrevocable and unrestricted right to use and publish photographs of the Client or in which the Client may be included, for editorial, trade, advertising, educational and any other purpose and in any manner and medium; to alter the same without restriction; and to copyright the same without restriction. The Client releases all claim to profits that may arise from use of images.

8.LICENSE, COVERAGE AND REPRODUCTION

Photographs taken during the course of the session/event will be at the diplomacy of the photographer although every effort will be made to comply with the client’s requirements.

The photographer shall be granted artistic license in relation to the poses photographed and the locations used. The photographer’s judgement regarding these matters shall be deemed correct.

When attending events the photographer shall endeavour to photograph all individuals as requested by the client(s) at some point, but no responsibility will be taken by the photographer on the occasion of leaving somebody out.

At certain venues, the photographer’s movements are sometimes restricted by the official in charge. The area from which the photographer is able to cover the event may not be the photographer’s choice and the photographer cannot accept responsibility for any obstructed view should this be the case.

On location of events due to a variety of uncontrolled lighting conditions and the limitations of digital sensors, some colours may alter throughout a set of photographs.

Our team is experienced in capturing the essential moments of your event, ensuring a well-balanced and professional final product. While we welcome client preferences and specific requests, excessive or last-minute demands for additional photos or videos during the event, especially in high-paced moments such as parties or key wedding ceremonies, may disrupt our workflow and affect the overall quality of coverage.

Our team will determine the appropriate level of coverage required for each moment, and any additional requests beyond the agreed scope may be subject to extra charges or may not be accommodated if they interfere with our planned workflow.

9.PERMITS

The CLIENT is responsible for acquiring all permits and necessary permission for all locations on which the COMPANY will be performing services.

10.Permissions for Drone Usage

If drone coverage is requested or included, the Client must ensure that the venue or location allows drone flights. Any location-specific permits or fees for drone operations (such as permissions from property owners or local authorities) are the Client’s responsibility to obtain/pay, unless otherwise agreed in writing. The Client must inform Focus Photography in advance of any known flight restrictions (no-fly zones, proximity to airports, etc.) affecting the Event location. Focus Photography will comply with all local regulations (including any Civil Aviation Department rules) regarding drone flights and reserves the right to refuse or cease drone operation in restricted areas or if it deems conditions unsafe or unlawful for flying (without refund for that portion, if the inability to fly is due to venue/government restrictions outside of Focus Photography’s control).

11.CREATIVE NOTICE

Focus Photography shall be granted creative and artistic licence in relation to the choice of locations and poses used. Focus Photography’s judgement on photographic style and the number of photographs taken shall be deemed correct. Some photographs may not be possible due to changes of the weather and the availability and willingness of subjects. Focus Photography will do its best to honour requested photographs but do not undertake to guarantee any specific picture nor incorporate any specific background, location or group arrangement.

12.SAFETY

The COMPANY reserves to right to terminate coverage and leave the location of the EVENT(S) if the photographer from the COMPANY experiences inappropriate, threatening, hostile or offensive behaviour from person(s) at the EVENT(S); or in the event that the safety of the photographer from Focus Photography is in question.

13.Copyright

Focus Photography owns the copyright to all footage created during the wedding. The client will receive a copy of the edited footage, but the videographer retains the right to use the footage for their own marketing purposes.

14.Additional Services and Charges

You may request to Focus Photography other additional services such as pre-wedding shoots, extended coverage, or raw footage. These services occur additional charges. We will provide a clear breakdown of these services and their associated costs.

15.Dispute Resolution

In the unfortunate event of a dispute between you and the wedding videography service, it’s important to understand the process for resolving such issues.

Specific Requests for Video Changes.
If you would like to make changes to your video, you must be specific about what you want changed. For example, you cannot simply say “I don’t like the clip.” You must specify which section of the clip you want removed or changed.
Changes the Background Music.
Changes to the background music in videos are not accepted. The background music is a fundamental part of the video’s structure. If you have any requests for the background music, you must let Focus Photography know in advance. If no notification or request then we may have the right to choose the background music for you.

16.PERSONAL ACCIDENT

Any directions issued to clients, their guests or employees during a photographic shoot/event are deemed to be at the person’s own risk. The photographer cannot be held responsible for any personal accidents during a photographic shoot.

17.Responsibility:

The client acknowledges that Focus Photography will make every reasonable effort to provide the agreed-upon services on the scheduled date. However, Focus Photography shall not be held responsible for circumstances beyond its control, including but not limited to:

Client Responsibilities:
The client agrees to provide accurate and timely/planning information regarding the event schedule, venue details, and any special requests. This includes ensuring adequate lighting arrangements (if necessary), coordinating with vendors, and informing guests about photography protocols (e.g., restricting flash photography during key moments). Failure to do so may impact the quality or delivery of the services, and Focus Photography shall not be held liable for such outcomes.
Clients shall tender the exact amount for the final payment, if paying in cash with the photographer or videographer.

Any specific shots or inspirations must be communicated and finalized before the scheduled shooting day. Clients are required to provide reference images or a detailed shot list in advance to ensure alignment with their expectations.

Accessories & Details: Clients must ensure that all necessary accessories—such as rings, flowers, shoes, perfume, jewelry, ties, and other essential items—are readily available before the arrival of the photo and video team. This ensures a smooth workflow and allows for proper documentation of important details

Decor Setup: All event decorations must be completed in advance to provide the photography and videography team with adequate time to capture high-quality content. Last-minute setup delays may impact the ability to document the décor effectively and are the sole responsibility of the client.

Failure to comply with these preparations may result in missed shots, for which the team will not be held accountable.

18.Storage & Backup:

 The team will store project files for up to 6 months after delivery. After this period, any re-editing or retrieval requests may not be possible. Clients are advised to download and back up all final files upon receipt.
Clients are required to finalize their selection of photos within a maximum period of two (2) weeks from the date of receiving the proof gallery. It is the client’s responsibility to complete the selection within this timeframe to ensure timely processing and delivery.

Failure to make a selection within the specified period may result in processing delays. The company reserves the right to either proceed with the final selection at its discretion or impose additional charges for late submissions due to extended storage requirements.

Term Conditions

THESE TERMS AND CONDITIONS ARE EFFECTIVE FROM 25 March 2025 (UPDATED SINCE 01 January 2025)

1.BOOKING FEE & PAYMENTS

To secure the photography services of Focus Photography, the client is required to pay a non-refundable booking fee (also referred to as a retainer or deposit) of 50% upon agreed this term & conditions. This booking fee will be applied toward the total cost of the photography package.

If the client chooses to make the payment via PayPal, all charges levied by PayPal must be included along with the booking fee . It is the client’s responsibility to ensure that the full amount, inclusive of any transaction fees, is received by Focus Photography.

The remaining balance of the contract is due as follows:
The full remaining balance is due 3 days prior to the wedding or photoshoot date.
All payments must be made via Paypal, bank transfer, credit card, etc..
Failure to make payments by the specified due dates may result in the cancellation of services, and the booking fee will be forfeited.

2.Delivery Time & Method

The delivery timeline will begin once the client has completed and submitted all required selections, including photo choices and/or the music list for the video.

High Season Notice:
Please note that during high season (August to December), delivery times may be slightly extended due to the high volume of weddings and post-production work. We always prioritize quality over speed and will keep couples informed throughout the editing process.

3.Cancellation Policy

In the event that the client cancels the photography services, any retainer or deposit paid is non-refundable and will be retained by Focus Photography as compensation for reserving the date and declining other potential bookings. Additionally, if the cancellation occurs within 10 days of the scheduled wedding, photoshoot date, the client will be responsible for paying a cancellation fee equivalent to 15% of the total contract value. This fee accounts for the time, resources, and opportunities lost due to the late cancellation.
No refunds or credits will be issued for any reason after the retainer or deposit has been paid.

4.Photo & Video Style and Editing

Every wedding videographer has a unique style and approach to capturing and editing wedding photos & footage. While you may have specific preferences, it’s important to note that the final video style is subject to the footage obtained and the video editor’s artistic discretion.

Editing Limitations: Our editing process focuses on professional color correction, retouching, and enhancing the natural beauty of the footage. Requests for excessive alterations, such as significant body modifications (e.g., slimming, reshaping), are not included in our standard editing services.

Editing Style: The video editing style will be based on the creative vision and professional expertise of our team, incorporating cinematic techniques, color grading, pacing, and storytelling that align with industry standards. While we welcome client preferences, the final editing approach remains at the discretion of our team to ensure a cohesive and high-quality production

Revisions: One (1) round of minor revisions is included to address reasonable client feedback, such as small adjustments to pacing, transitions, or music selection (if applicable). Any additional revisions or major alterations beyond the initial request will be subject to additional fees.

Creative Control: While we value client input, excessive creative control, such as dictating every editing decision, frame-by-frame changes, or overriding professional judgment, may compromise the integrity of the final product. Clients are encouraged to trust our expertise for the best possible outcome.

All revision requests must be submitted within 10 days of receiving the initial edit. Any requests beyond this period may require additional charges or may not be accommodated.

5.POSTPONEMENT & COVID – 19 RESTRICTIONS

Should the Client need to postpone their wedding to a later date, the Client should liaise with the Photographer about the potential new date/s to check their availability before booking a final date with the venue to avoid losing the Photographer. If the Photographer is unavailable on the new date, the retainer fee will not be refunded and the Photographer will find an associate to photograph the event on their behalf. The photographer will then edit the associate photographer images in their own editing style and deliver the images themselves. Postponements made NOT in conjunction with COVID-19 will incur a postponement fee of $150.

6.FOOD AND REFRESHMENTS

Where the Photographer/s will work 10+ hours during the working day (travel time, on-site attendance etc), carrying heavy camera equipment and walking on average 6-8 miles during the day the Client agrees to pay for the Photographer/s to have a hot meal during the day. Provision must be made with your venue or caterers to provide the photographer/s with a hot meal as soon as possible during the wedding breakfast (this is not usually taken with your guests as the photographer has other important duties to perform during this period and usually takes this time to rest). Where coverage includes up to mid-evening then a second light meal should be available. Where coverage has been agreed to include a second photographer then the same conditions apply to this individual. Where provision is not made the photographer reserves the right to take appropriate rest, food and drink breaks as when required throughout the day. Please note this may impact your wedding photography coverage.


Please be aware this does not apply if the Client has booked the Photographer/s for less than 6 hours using the hourly rate system.

7.DISPLAY & MODEL RELEASE:

The Client hereby assigns the Photographer the irrevocable and unrestricted right to use and publish photographs of the Client or in which the Client may be included, for editorial, trade, advertising, educational and any other purpose and in any manner and medium; to alter the same without restriction; and to copyright the same without restriction. The Client releases all claim to profits that may arise from use of images.

8.LICENSE, COVERAGE AND REPRODUCTION

Photographs taken during the course of the session/event will be at the diplomacy of the photographer although every effort will be made to comply with the client’s requirements.

The photographer shall be granted artistic license in relation to the poses photographed and the locations used. The photographer’s judgement regarding these matters shall be deemed correct.

When attending events the photographer shall endeavour to photograph all individuals as requested by the client(s) at some point, but no responsibility will be taken by the photographer on the occasion of leaving somebody out.

At certain venues, the photographer’s movements are sometimes restricted by the official in charge. The area from which the photographer is able to cover the event may not be the photographer’s choice and the photographer cannot accept responsibility for any obstructed view should this be the case.

On location of events due to a variety of uncontrolled lighting conditions and the limitations of digital sensors, some colours may alter throughout a set of photographs.

Our team is experienced in capturing the essential moments of your event, ensuring a well-balanced and professional final product. While we welcome client preferences and specific requests, excessive or last-minute demands for additional photos or videos during the event, especially in high-paced moments such as parties or key wedding ceremonies, may disrupt our workflow and affect the overall quality of coverage.

Our team will determine the appropriate level of coverage required for each moment, and any additional requests beyond the agreed scope may be subject to extra charges or may not be accommodated if they interfere with our planned workflow.

9.PERMITS

The CLIENT is responsible for acquiring all permits and necessary permission for all locations on which the COMPANY will be performing services.

10.Permissions for Drone Usage

If drone coverage is requested or included, the Client must ensure that the venue or location allows drone flights. Any location-specific permits or fees for drone operations (such as permissions from property owners or local authorities) are the Client’s responsibility to obtain/pay, unless otherwise agreed in writing. The Client must inform Focus Photography in advance of any known flight restrictions (no-fly zones, proximity to airports, etc.) affecting the Event location. Focus Photography will comply with all local regulations (including any Civil Aviation Department rules) regarding drone flights and reserves the right to refuse or cease drone operation in restricted areas or if it deems conditions unsafe or unlawful for flying (without refund for that portion, if the inability to fly is due to venue/government restrictions outside of Focus Photography’s control).

11.CREATIVE NOTICE

Focus Photography shall be granted creative and artistic licence in relation to the choice of locations and poses used. Focus Photography’s judgement on photographic style and the number of photographs taken shall be deemed correct. Some photographs may not be possible due to changes of the weather and the availability and willingness of subjects. Focus Photography will do its best to honour requested photographs but do not undertake to guarantee any specific picture nor incorporate any specific background, location or group arrangement.

12.SAFETY

The COMPANY reserves to right to terminate coverage and leave the location of the EVENT(S) if the photographer from the COMPANY experiences inappropriate, threatening, hostile or offensive behaviour from person(s) at the EVENT(S); or in the event that the safety of the photographer from Focus Photography is in question.

13.Copyright

Focus Photography owns the copyright to all footage created during the wedding. The client will receive a copy of the edited footage, but the videographer retains the right to use the footage for their own marketing purposes.

14.Additional Services and Charges

You may request to Focus Photography other additional services such as pre-wedding shoots, extended coverage, or raw footage. These services occur additional charges. We will provide a clear breakdown of these services and their associated costs.

15.Dispute Resolution

In the unfortunate event of a dispute between you and the wedding videography service, it’s important to understand the process for resolving such issues.

Specific Requests for Video Changes.
If you would like to make changes to your video, you must be specific about what you want changed. For example, you cannot simply say “I don’t like the clip.” You must specify which section of the clip you want removed or changed.
Changes the Background Music.
Changes to the background music in videos are not accepted. The background music is a fundamental part of the video’s structure. If you have any requests for the background music, you must let Focus Photography know in advance. If no notification or request then we may have the right to choose the background music for you.

16.PERSONAL ACCIDENT

Any directions issued to clients, their guests or employees during a photographic shoot/event are deemed to be at the person’s own risk. The photographer cannot be held responsible for any personal accidents during a photographic shoot.

17.Responsibility:

The client acknowledges that Focus Photography will make every reasonable effort to provide the agreed-upon services on the scheduled date. However, Focus Photography shall not be held responsible for circumstances beyond its control, including but not limited to:

Client Responsibilities:
The client agrees to provide accurate and timely/planning information regarding the event schedule, venue details, and any special requests. This includes ensuring adequate lighting arrangements (if necessary), coordinating with vendors, and informing guests about photography protocols (e.g., restricting flash photography during key moments). Failure to do so may impact the quality or delivery of the services, and Focus Photography shall not be held liable for such outcomes.
Clients shall tender the exact amount for the final payment, if paying in cash with the photographer or videographer.

Any specific shots or inspirations must be communicated and finalized before the scheduled shooting day. Clients are required to provide reference images or a detailed shot list in advance to ensure alignment with their expectations.

Accessories & Details: Clients must ensure that all necessary accessories—such as rings, flowers, shoes, perfume, jewelry, ties, and other essential items—are readily available before the arrival of the photo and video team. This ensures a smooth workflow and allows for proper documentation of important details

Decor Setup: All event decorations must be completed in advance to provide the photography and videography team with adequate time to capture high-quality content. Last-minute setup delays may impact the ability to document the décor effectively and are the sole responsibility of the client.

Failure to comply with these preparations may result in missed shots, for which the team will not be held accountable.

18.Storage & Backup:

 The team will store project files for up to 6 months after delivery. After this period, any re-editing or retrieval requests may not be possible. Clients are advised to download and back up all final files upon receipt.
Clients are required to finalize their selection of photos within a maximum period of two (2) weeks from the date of receiving the proof gallery. It is the client’s responsibility to complete the selection within this timeframe to ensure timely processing and delivery.

Failure to make a selection within the specified period may result in processing delays. The company reserves the right to either proceed with the final selection at its discretion or impose additional charges for late submissions due to extended storage requirements.